Kampala, Uganda | URN | The passenger who sold seasonal edible grasshoppers, locally known as Nsenene, aboard Uganda Airlines flight 446, has apologized.
Identified as Paul Mubiru, the trader has written a letter to the management of the airline apologizing for the act.
The incident which has since gone viral on social media, happened before Airbus 330-800Neo departed for Dubai at Entebbe International Airport on Friday, November 26th 2021.
Mubiru in videos circulating on social media was seen selling grasshoppers for 10,000 shillings in a transparent polythene bag. It is evident that some of the passengers were excited while others acted in disbelief or ignored what was going on.
In a letter dated November 27, and a video in both English and Luganda, Mubiru has apologized. He says he was hawking the grasshoppers for comical purposes.
However, his oral apology was witnessed by an unidentified Ugandan, who seems to wield authority based on the tone of the voice used. Social media analysts thereby say Mubiru has been forced to make the apology.
Mubiru’s apology comes a few hours after Thaddeus Musoke, the chairperson of Kampala City Traders Association (KACITA), identified him and said that he will be punished.
Musoke has reiterated the same to our reporter, saying that even though Mubiru has apologized, he will have to be punished. Musoke says Mubiru is a purchasing agent for several city traders who do not want to travel to Dubai.
Musoke says, “How could a frequent traveler like him do such a thing? He cannot go unpunished because he even refused to listen to fellow traders and airline crew who told him not to sell nsenene.” He says Mubiru, a frequent flier, is expected to return on Sunday November 28, and that traders will decide on his fate next week during a meeting.
Musoke explains further that KACITA has been negotiating with Uganda Airlines for affordable air ticket prices and cargo fares. “So acts like these hamper our efforts,” Musoke adds, “and this is not the first time we are hearing about unruly traders on board. So we must punish Mubiru to instill discipline among traders.”
He is also concerned about the manner in which Mubiru sold the grasshoppers. “It is unacceptable to carry food in plastic polythene bags and Mubiru did that,” he adds, “What if he had sold poison to the passengers?”
Musoke thereby says KACITA is not impressed with Mubiru’s behavior and that his apology cannot undo the tainted image inflicted on the airline.
Earlier on, the airline had also condemned Mubiru’s actions saying, “No one should be exposed to an unruly market experience on our flight. The unacceptable, disruptive behavior prevents the performance of critical duties of the flight crew.”
In a statement issued today, the airline said, “We don’t condone the acts of the passenger selling nsenene and low standards of serving it to people who were buying it.”
The airline adds, “We will not take this conduct on board lightly because it undermines the spirit of the National Carrier….we are in talks with passengers involved and if there is another occurrence of such conduct on board, the passenger will be off-loaded without further consideration.”
Meanwhile, sections of the public are demanding for a probe into the matter, saying security personnel and passenger handlers must be questioned .
Others say Ugandans need to be sensitized about packaging for food products or risk losing out when their food stuffs such as grasshoppers are confiscated at their destinations.
Vianney Luggya, the spokesperson at Uganda Civil Aviation Authority (UCAA) says, “the entire episode will be investigated.”