Job Title: Call Centre Agent
Organization: ABSA Group Limited (formerly Barclays Bank UK)
Duty Station: Kampala, Uganda
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41,000 employees.
We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
The Call Centre Agent will provide advice and support in operational management and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives as per agreed SOPs.
Key Duties and Responsibilities:
- Specialist operations support: Provide administrative and entry level specialist operations support and advice against standard operating procedures
- Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
- Compliance and Risk Management: Fulfill all activities in adherence to relevant control and compliance requirements, and quality standards
Qualifications, Skills and Experience:
- The ideal applicant for the Absa Group Limited Call Centre Agent job should hold relevant qualifications
How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.